Privacy Policy

Last updated: 4/9/26

This policy explains how Flexible Drive & Tool (“we”, “us”) collects and uses information on https://flexibledriveandtool.com/.

Who we are

Flexible Drive & Tool (a division of Fairport Construction Equipment LTD)
Blagden Street, Sheffield, S2 5QS, UK
sales@flexibledriveandtool.com | +44 (0)114 2767921

Information we collect

Contact and enquiry details you give us: name, company name, job title, email, phone, delivery/billing address
Order and quote history: products or services requested, quantities, specifications, pricing discussed, order status
Account information, if you hold a trade or business account with us
Technical and usage data from the Site, and cookie data (see below)

For business customers, we also hold company-level details (registered company name, VAT/company number where provided, procurement contacts) rather than only individual personal data.

How we use it

To respond to enquiries and provide quotes
To process and fulfil orders, including sharing necessary details with couriers/logistics partners
To manage ongoing trade accounts and business relationships
To send order-related communications (confirmations, updates, invoices)
With your consent or where permitted, to send marketing about products and offers, which you can opt out of at any time
To understand Site usage and improve it (see Cookies below)

Cookies

We use CookieYes to manage cookie consent. On your first visit you can accept, reject or customise cookies by category, and change your choice at any time via the cookie settings link in the footer. CookieYes sets a cookie to remember your preference and loads its own script to run the banner, before any non-essential cookies are set.

Depending on what you accept, we use:

Google Analytics 4: anonymised usage statistics (pages viewed, time on site, general location)
Microsoft Clarity: anonymised session recordings and click/scroll behaviour, to improve usability

Google Search Console also gives us aggregate search performance data and does not rely on cookies.

Contact and quote forms

Forms on this Site are handled by WP Mail SMTP. Submitted details and a log of the resulting email are stored on the Site so we can respond to enquiries and troubleshoot delivery. We keep these for as long as needed to handle the enquiry or resulting business relationship.

Sharing your information

We share information where necessary with:

Delivery and logistics providers, to fulfil orders
Payment processors, where payment is taken online
IT and hosting suppliers who support the Site and our systems
Professional advisers or authorities, where required by law

We do not sell personal data to third parties.

Hosting and site infrastructure

The Site runs on WordPress with Elementor, uses caching to improve load times, and is served through a CDN. Our host and CDN process technical data (such as IP addresses and request logs) as part of running and securing the Site.

Retention

We keep enquiry, order and account data for as long as needed to manage the business relationship, meet contractual, accounting and tax obligations, and handle any disputes, after which it’s deleted or anonymised.

Your rights

Depending on where you’re located, you may have rights to access, correct or delete your data, object to or restrict processing, and withdraw consent at any time, for example under the UK GDPR, the EU GDPR, or US state privacy laws such as the CCPA. Business contact data processed for account management is generally handled under similar principles even where not directly covered by consumer privacy law. To exercise any of these, contact sales@flexibledriveandtool.com. UK and EU visitors can also complain to their local data protection authority (in the UK, the ICO at ico.org.uk).

Changes

We may update this policy from time to time; the date above shows the last revision.